Last updated: 17 Aug 2026
We want you to love your Beauty Basant products. If something isn’t right, this policy explains how our returns and refunds process works.
1) Return Eligibility
You may request a return within [14/30] days of receiving your order, provided that:
- The product is unused, unopened, and in its original packaging with seals intact (for hygiene and safety reasons, we cannot accept returns of opened or used skincare/cosmetic items unless they are defective)
- You have proof of purchase (order number or receipt)
- The item is not marked as final sale or non-returnable
2) Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within [48 hours / 7 days] of delivery at info@beautybasant.com with your order number and photos of the item received. We will arrange a replacement, exchange, or full refund, including any applicable return shipping costs, at no additional charge to you.
3) How to Start a Return
- Email info@beautybasant.com or call +962 7 875931372 with your order number and reason for return.
- Our team will confirm your eligibility and provide return instructions.
- Pack the item securely in its original packaging and ship it to the address provided by our team.
- Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
4) Return Shipping Costs
- If the return is due to our error (damaged, defective, or incorrect item), Beauty Basant will cover the return shipping cost.
- If the return is due to a change of mind, the customer is responsible for return shipping costs, and the original shipping fee (if any) is non-refundable.
5) Refunds
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within [5–10] business days. Please note that your bank or card provider may take additional time to reflect the refund in your account.
6) Exchanges
We are happy to offer exchanges for a different size, scent, or product of equal value, subject to availability. If the replacement item costs more, we will contact you to arrange payment of the difference; if it costs less, we will refund the difference.
7) Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded unless faulty:
- Opened or used skincare, cosmetic, or personal care products
- Items marked as final sale, clearance, or gift items
- Products purchased through a promotional bundle where the promotional condition no longer applies
8) Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please first check your bank account again, then contact your card issuer, as processing times can vary. If you’ve done this and still have not received your refund, please contact us at info@beautybasant.com.
9) Contact Us
For all returns and refunds questions:
- Email: info@beautybasant.com
- Phone: +962 7 875931372
- Address: Amman, Jordan